FAQs

If you have received an item with any problems or defects, please contact us within 3 days of receiving your order to inform us of the issue. If we are not notified within 3 business days, you will no longer qualify for a return.

You must send a photo of the damaged/defective item to info.decenzy@gmail.com along with all the details of your order invoice.

You will receive a receipt for your order immediately after you place it. Once your order has been shipped, you will receive a tracking number. You can use this number to check the status of your order on the Track Order page at any time.

Yes, we offer a quality guarantee for all of our products. If you are not satisfied with the product or find any damages, please contact us immediately and we will do our best to address the issue and ensure your satisfaction.

You can contact us by email. You can also open a chat with us by clicking the link provided and let us know if you have any questions or concerns.

We do not provide refunds; however, if you're not satisfied with your purchase, we offer store credit. Once the package is delivered (as confirmed by the tracking number), the customer agrees not to issue any chargebacks or disputes against Decenzy.

To order on our website, simply select the offer above and click the 'Buy Now' button. Then, fill in your shipping and billing information. Your order will be shipped to you as soon as possible. Payment is secured by Paypal, Mastercard, Visa, and AMEX.